Owen's Resume
Contact Information: contact [at] disc0.net
Skills
- IT Operations Management
- Technical Support
- Network Maintenance
- Hardware and Software Installation
- IT Policy Development
- Project Management
- System Security
- Technical Training
- Documentation and User Guides
Summary
Experienced IT professional with a strong background in IT operations management, technical support, and network maintenance. Proven ability to oversee IT projects, develop policies, and ensure system security. Skilled in hardware and software installation, technical training, and budget management. Currently working towards a Bachelor's degree in Information and Cybersecurity Operations and holds an Associate's degree in Information Technology - Security & Data Assurance.
Experience
IT Manager
Machine Specialties, Whitsett
March 2024 - Present- Oversee IT operations and supervise technical staff
- Develop and implement IT policies and procedures
- Manage IT budgets and optimize costs
- Ensure the security of IT systems and data
- Coordinate with other departments to understand their IT needs
- Plan and execute IT projects and upgrades
- Provide technical support and training to staff
IT Technician (Apprentice)
Machine Specialties, Whitsett
June 2020 - March 2024- Assisted in the installation and maintenance of hardware and software systems
- Provided technical support to end-users and resolved IT-related issues
- Performed routine network maintenance and troubleshooting
- Assisted in the setup and configuration of new workstations and servers
- Monitored system performance and ensured optimal operation
- Documented technical procedures and created user guides
- Collaborated with senior technicians on various IT projects
Education
ECPI University
Bachelor of Science - BS, Information and Cybersecurity Operations
Nov 2024 - Aug 2026
Guilford Technical Community College
Associate of Arts and Sciences - AAS, Information Technology - Security & Data Assurance Track
2020 - May 2024
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